Refund policy

30-day happiness guarantee

We want you to love your MeLight. If something isn't right, you have 30 days from the day your order is delivered to ask for a return, replacement or refund.

Damaged, defective or wrong item

If your light arrives damaged, stops working, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or give you a full refund, your choice. You won't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Please contact us first so we can send you return instructions. Items sent back without contacting us first can't be accepted. Return shipping costs for change-of-mind returns are paid by the customer, and original shipping fees (such as Express Shipping) are not refundable.

Lost or late orders

If your order hasn't arrived within 30 days after it was shipped, contact us and we'll reship it or refund you in full.

Refunds

Once your refund is approved, it's sent to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.

Questions

Reach us anytime through our contact page. We usually answer within 24 to 48 hours.